How can I request a passphrase reset by mail or fax?

If you have forgotten your Network ID passphrase, and you are unable to reset it using the self-service reset system or by visiting a Support Center walk-in location, you can request a reset via mail or fax.

Printable forms are available in PDF and Microsoft Word formats. If a printer is unavailable, create your own form by including all of the following information:

• The fact that you are requesting a passphrase reset
• Your IU Network ID username
• Your 10-digit University ID number (UID)
• Your full name (last, first, and middle initial)
• Your mailing address
• Your telephone number (including area code)
• Your signature
• The current date

Send your request to:

UITS Accounts Administration
2711 E. Tenth Street
Bloomington, IN 47408-2671

Alternatively, you may fax your request to 812-855-0354.

Your request will be processed within two business days of receipt in the Accounts Administration office. Your new passphrase will be mailed to the address you include in your request.