In Webmail, how do I report errors in spam filtering?

Note: This information pertains solely to the current (i.e., production) Webmail interface for Cyrus email accounts at Indiana University. UITS is testing a new version of the Webmail interface; see Information about the Webmail pilot project.

Note: The spam quarantine service analyzes all mail delivered to Indiana University Cyrus/Webmail and Exchange accounts. Any spam messages you receive are quarantined for five days in a Spam (Cyrus/Webmail) or Junk E-mail (Exchange) folder in your account. After five days, the spam service deletes these messages automatically. For more, see At IU, what is the spam quarantine service?

If the spam filter has missed spam messages, or incorrectly filtered messages you want to keep, you can report the error to mail administrators directly from IU Webmail.

In your Inbox, use the boxes in the left column to select the messages you want to report as spam, and then click Report as Spam.

In your Spam folder, use the boxes in the left column to select the incorrectly filtered messages, and then click Report as Not Spam.

Also see:

• At IU, how can I filter my incoming Cyrus mail?
• At IU, how do I opt out of the spam quarantine service?
• In email, what is a whitelist?