At IU, what should I do if I have a problem accessing my RFS space?

Below are some suggestions for troubleshooting Research File System (RFS) access problems at Indiana University:

• To access your RFS account when you are away from campus, you will need to make a VPN connection to the campus network. See The basics of VPN at IU.
  
  
• If you are accessing RFS via the OpenAFS client, check to ensure that your credentials are valid. Kerberos tickets and AFS tokens are issued for a lifetime of ten hours. If your session exceeds ten hours, you will need to renew the ticket manually.

Windows issues

• To access your RFS account via the OpenAFS client, you will need to install both Kerberos for Windows and the OpenAFS client for Windows on your workstation. These packages are not available as a bundle. You must download and install them separately. You will need administrator privileges for installing the Kerberos and OpenAFS packages on your workstation.
  
  
• The OpenAFS client may display the Obtain New AFS Tokens window when you restart your workstation after installing the client. This window is not relevant to RFS access at Indiana University and you should close it.
  
  
• The Leash Kerberos Ticket Manager program displays the remaining life of the current Kerberos 5 ticket and AFS token in a status bar at the bottom of the Leash window. You should have a Kerberos 5 ticket and an AFS token for access to your RFS account.

  Note: The status bar will tell you that no Kerberos 4 tickets have been issued. Since IU's implementation of OpenAFS is based on Kerberos 5 authentication, you don't need a Kerberos 4 ticket to access the RFS.

Macintosh issues

Mac OS X includes system software for Kerberos; you don't need to obtain and install the program. Locating the program on the hard drive can be quite a challenge. To simplify this procedure, UITS recommends installing Kerberos Extras for Macintosh, which will create a Kerberos alias in the Applications folder.

Further help

If you are still having problems accessing your RFS space, email Research Storage.

Also see:

• At IU, using Mac OS X 10.5 (Leopard), why can't I connect to some Samba interfaces?