In Falcon, how do I page second tier support?

Note: A project is underway to replace Falcon with a service desk system from Numara Software called Footprints, scheduled to be in full production in early summer 2009. For more information, see the Service desk implementation project page.

In Falcon, to page second tier support, follow these steps:

1. In Falcon, open an existing contact, or create and save a new contact. To create a new one, follow the instructions in the Knowledge Base document In Falcon, how do I create a contact?
   
   
2. From within the contact, click Correspondence.
   
   
3. Click Send Page.
   
   
4. From the drop-down menu next to "Select Campus:", select the campus of the individual or group you intend to page.
   
   
5. The "Select User to Page:" field will appear; click the icon at the end of the field to reveal a list of second tier individuals and groups. Double-click the name of the individual or group you intend to page.
   
   
6. In the "Message:" field, enter the message you wish to send with your page.

   Note: Please limit your message to 255 characters.

7. To send the page, click the green checkmark.

Also see:

• In Falcon, what is an assignment group?
• In Falcon, how do I upload an attachment to an incident?
• In Falcon, how do I create or reassign an incident?
• In Falcon, how do I send email to a customer?
• For Falcon at IU, how can I report a problem or ask a question?