What is Unified Messaging Service (UMS)?

On this page:

• About UMS
• Account types
• Advanced features
• Getting started

About UMS

Unified Messaging Service (UMS) allows you to store voice messages in your mailbox along with your email. With UMS, you can use your email client to access these messages, or you can use your phone with the telephone user interface (TUI). The cost for voice mail in the new system will remain the same.

Account types

You determine the account type when your UMS account is set up.

Unified Messaging Service

• Voice mail messages are delivered to your email account automatically for Exchange users.
• Notification will be in your email inbox.
• You can access your calendar and listen to your email from a telephone when you are away from the office.

Voice mail only with web access

• You can create a "Forward Copy" rule from the web page if you want to forward a copy of voice mail messages to your email inbox.
• You can have a message-waiting light, but this is recommended only if you don't wish to receive messages via email.
• You may listen to messages and set rules from the web page.
• You cannot listen to email or check your Outlook calendar.

Voice mail only, no web access

• This is most like the previous Voice Mail system.
• Access is through the telephone only.
• You use the message-waiting light.

Advanced features

Using UMS, you can access several advanced applications unavailable with traditional Voice Mail, such as the following:

• Follow me: Sets your phone calls to follow you to designated phone numbers
  
  
• Forward: Forwards specific callers to designated phone numbers
  
  
• Notify Me: Sets inbound phone calls to notify you of specific types of incoming calls, or sets your phone calls to notify you of specific callers' voice mail messages. Use this to send text messages to cell phones or pagers.
  
  
• Do Not Disturb: Ensures you are not disturbed by certain callers by redirecting calls to your voice mail
  
  
• Custom Greeting: Sets a text greeting for specific callers
  
  
• Forward Copy: Forwards a copy of your voice mail to an email address

Getting started

For more information, or to access these applications, see:

Note: You must have a UMS account to access this page.

For information about the features of UMS, see the relevant document below:

• Getting started with Unified Messaging Service (UMS) for faculty and staff at IUB or IUPUI
• Getting started with Unified Messaging Service (UMS) voice mail for campus housing residents at IUB and IUPUI
• In UMS, how do I check my voice mail?
• In UMS, how do I check my email?
• At IU, can I use UMS if I do not have an Exchange account?
• How can I use UMS from off campus?
• What are the telephone numbers for UMS?
• In UMS voice mail, how do I change my greeting?
• In UMS, how do I change my status?