In a Falcon incident, what are the History, Alerts, and Related Records tabs?

Note: A project is underway to replace Falcon with a service desk system from Numara Software called Footprints, scheduled to be in full production in early summer 2009. For more information, see the Service desk implementation project page.

The following tabs appear only when you're viewing an incident in Falcon:

• History: The History tab contains a brief history of the consultants who have worked on or are working on the incident. In addition to date, time, and assignment group, this tab also shows the number of times the incident has been reassigned.
  
  
• Alerts: The Alerts tab shows the date and time of the first alert stage and the deadline alert stage.
  
  
• Related Records: The Related Records tab contains any related contacts or incidents associated with this incident. To view a related contact or incident, click the button associated with it. When in the related contact or incident, to return to the main incident, click OK.

Also see:

• In Falcon, what is the "Work Status" field?
• For Falcon at IU, how can I report a problem or ask a question?