In Falcon, how do I change the categorization of an incident?

Note: A project is underway to replace Falcon with a service desk system from Numara Software called Footprints, scheduled to be in full production in early summer 2009. For more information, see the Service desk implementation project page.

Level 1

In Falcon, to change the Level 1 categorization of an incident, follow the steps below:

1. Click Options, and then click Change Level 1.
   
   
2. Double-click the correct category, click OK, and then click Yes.

Other levels

To change the Level 2, Level 3, or Level 4 categorizations, follow the steps below:

1. Click the ... button, and then double-click the correct category for each level.
   
   
2. Click OK, and then click Yes.

Also see:

• In Falcon, how do I categorize a contact or an incident?
• In Falcon, why do I receive the error message "Your inactive session has timed out, client will terminate"?
• In Falcon, how do I update an incident?
• For Falcon at IU, how can I report a problem or ask a question?