In Falcon, how do I print?

Note: A project is underway to replace Falcon with a service desk system from Numara Software called Footprints, scheduled to be in full production in early summer 2009. For more information, see the Service desk implementation project page.

To print in Falcon, click the Print button. In the Contacts form, this button is in the lower left corner, with the other menu buttons. In the Incidents form, this button is at the top right corner.

Clicking the Print button will open your default browser and prompt you to log in. Upon authentication, your data will be posted to a web page that you can then print. Reviewing this web page, you will see that all details, status changes, and updates are printed together.

Also see:

• In Falcon, why do I receive the error message "Your inactive session has timed out, client will terminate"?
• For Falcon at IU, how can I report a problem or ask a question?