In Falcon, how do I upload an attachment to an incident?

Note: A project is underway to replace Falcon with a service desk system from Numara Software called Footprints, scheduled to be in full production in early summer 2009. For more information, see the Service desk implementation project page.

In Falcon, to upload an attachment to an incident, follow the steps below:

1. Click the Incident Queue button, and then double-click the incident to which you wish to upload an attachment.
   
   
2. Select the Attachment tab, and then right-click in the large empty box. From the menu that appears, click Insert File... .
   
   
3. In the Insert File window, browse your computer and any connected drives to find the file you want to upload. Click the filename, and then click Open.

Alternatively, you can drag and drop files from your computer into the box on the Attachment tab.

Also see:

• In Falcon, how do I link a contact to an incident?
• In Falcon, how do I update an incident?
• For Falcon at IU, how can I report a problem or ask a question?