In Falcon, what should I write in the "Brief Description:" field of a contact?
Note: A project is underway to replace Falcon with a service desk system from Numara Software called Footprints, scheduled to be in full production in early summer 2009. For more information, see the Service desk implementation project page.
In Falcon, it is important to have a proper brief description so the contact can be easily identified. Be as descriptive as possible while still being concise; avoid unnecessary words such as "a", "the", or "of". The following are recommendations for what information you should include in the "Brief Description:" field of a contact:
- Operating system
- Software, including version
- Hardware and model
- System or host name
- Functional aspect or service
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Also see:
- In Falcon, how do I escalate a contact to an incident?
- In Falcon, how do I link a contact to an incident?
- In Falcon, how do I update an incident?
- In Falcon, how do I create or reassign an incident?
- For Falcon at IU, how can I report a problem or ask a question?
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Last modified on September 25, 2008.
Last modified on September 25, 2008.
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