In Falcon, how do I link a contact to an incident?

Note: A project is underway to replace Falcon with a service desk system from Numara Software called Footprints, scheduled to be in full production in early summer 2009. For more information, see the Service desk implementation project page.

In Falcon, to link a contact to an incident, follow these steps:

1. Open the contact, and then click Link.
   
   
2. Type the incident number to which you wish to link the contact, and then click OK. (If you do not know the incident number, click Search, and then complete the fields with any information you know about the incident, and then click Search again.)
   
   
3. Double-click the incident in the list. (If you do not see the incident that you wish to use, click Back to search again with different values.)
   
   
4. Click OK.

Also see:

• In Falcon, how do I escalate a contact to an incident?
• In Falcon, how do I unlink a contact from an incident?
• In Falcon, how do I update an incident?
• For Falcon at IU, how can I report a problem or ask a question?