In Falcon, how do I escalate a contact to an incident?

Note: A project is underway to replace Falcon with a service desk system from Numara Software called Footprints, scheduled to be in full production in early summer 2009. For more information, see the Service desk implementation project page.

In Falcon, to escalate a contact to an incident:

1. Complete the required fields on the Contact Submission form. For instructions, see In Falcon, how do I create a contact?

   Note: A consultant is not required to complete the "Contact Resolution" field when escalating a contact to an incident.

2. Click Create Incident. Your contact will be saved in the assignment group you specified.
   
   
3. Complete the required fields on the Incident Submission form. For instructions, see In Falcon, how do I create or reassign an incident?
   
   
4. Click OK, and then click Yes to save your changes.

Also see:

• In Falcon, how do I link a contact to an incident?
• In Falcon, how do I unlink a contact from an incident?
• In Falcon, how do I know which fields are required?
• In Falcon, how do I update an incident?
• For Falcon at IU, how can I report a problem or ask a question?