Using secure FTP, why does Quarry deny me access when I know that my account exists and I've entered my password correctly?

When you get a Quarry account, before you can access it via secure FTP (SFTP), you must first select a Unix shell. To do this, use an SSH program to connect to Quarry. Once you have logged into the system, a menu will appear offering you several choices of shells. If you're not sure which shell to pick, choose the bash shell. Give the system five to ten minutes to update, and then attempt to connect to your account with your SFTP program. If you have additional problems, see the documents referenced below.

Also see:

• At IU, if I already have some computing accounts, how do I get others?
• How can I monitor the status of computer systems and services at IU?
• At IU, how can I synchronize my passphrase on most UITS shared central systems?
• In SSH Secure Shell for Windows, how do I transfer files?
• In Mac OS X, how do I use Cyberduck to transfer files?