In Symantec Endpoint Protection and SAV/NAV Corporate Edition for Windows, how do I change the settings for dealing with a detected virus?

Note: The University Information Security Office (UISO) recommends that you run the latest version of Symantec/Norton AntiVirus software (available to IU students, faculty, and staff for free via IUware) for your operating system, being sure to upgrade safely (see In Windows, how do I safely upgrade to the latest Symantec Endpoint or AntiVirus software?), and that you update your virus definitions daily and scan your computer weekly. For instructions, see:

• Windows: In Symantec/Norton AntiVirus for Windows, how do I schedule automatic LiveUpdates and virus scans?
• Mac OS and OS X: In Symantec AntiVirus for Mac OS X, how do I schedule automatic LiveUpdates and virus scans?

Symantec Endpoint Protection

To change the response settings in Symantec Endpoint Protection:

1. Open Symantec Endpoint, and on the left, click Change settings.
   
   
2. Next to "Antivirus and AntiSpyware Protection", click Configure Settings. This opens a tabbed window displaying the areas you can configure (e.g., File System Auto-Protection, Internet Email Auto-Protection, and Outlook Auto-Protection).
   
   
3. Select the appropriate tab, and then click Actions.
   
   
4. Click the Macro Virus and Non-Macro Virus options, and in each of the "Action" fields, use the drop-down list to choose an option for responding to a virus. You may do the same for the "If action fails" fields.
   
   
5. When you're finished, click OK.

SAV/NAV Corporate Edition

To change the response settings in SAV/NAV:

1. From the Start menu, select Programs or All Programs, then Symantec Client Security or Symantec/Norton AntiVirus Corporate Edition, and then Symantec AntiVirus Client or Symantec/Norton AntiVirus Corporate Edition.

   Alternatively, in the system tray portion of the Taskbar (typically on the lower right of your screen), right-click the Symantec/Norton AntiVirus icon (which looks like a shield) and select Open Symantec/Norton AntiVirus... .

2. In SAV/NAV CE, on the left, click the + (plus sign) next to the Configure folder to expand it.

   Note: In Windows NT 4.0, 2000, or XP, you will see this option only if you have administrative rights.

   The menu will expand to display the areas you can configure (e.g., File System Realtime Protection and Microsoft Exchange Realtime Protection).

3. Select an area to configure, and then click Actions.
   
   
4. On both the Macro Virus and Non-Macro Virus tabs, in the "Action" field, use the drop-down list to choose an option for responding to a virus. You may do the same for the "If action fails" fields.
   
   
5. When you're finished, click OK.

Also see:

• What should I do if I receive a computer virus alert message via email?
• For Symantec virus protection software, what are my options for updating the virus definitions?
• In SAV/NAV CE, how do I change modes in order to enable Automated Virus Definitions?
• How can SAV for Windows scan for spyware and adware, as well as for viruses?