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How do I contact my campus Support Center, and what are the hours and options for help?

So that Support Center staff can efficiently assist you, be ready to provide details about your problem or question. See What should I do before I contact the UITS Support Center for help?

Note: You can find answers to your computing questions in this Knowledge Base by entering your search terms in the box above. Alternatively, for personal help, use one of the options listed on this page.

A list of IU's computing Support Centers and Help Desks follows. If you are uncertain about the location of the building that houses your campus Support Center, see Where can I find online maps of IU campuses, including parking information?

Bloomington

The UITS Support Center services and hours in Bloomington are:

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Indianapolis

The UITS Support Center services and hours in Indianapolis are:

  • ITHelpLive (live chat with a consultant): Service available Monday-Friday 8am-9pm at: https://ithelplive.iu.edu/

    Be ready to supply your IU Network ID. For more, see At IU, what is ITHelpLive?

    Note: Guest accounts will not allow authentication to ITHelpLive, but guest account users may use all the other support options described in this document.

  • Phone support: 317-274-4357, 24 hours a day, 7 days a week

    After-hours assistance is limited, so if your problem cannot be resolved, a Support Center consultant will research the situation and return your call the next business day.

  • Walk-in support: The UITS Support Center in IT 129 is open Monday-Thursday 8am-9pm, Friday 8am-5pm, Saturday 9am-3pm, and Sunday noon-4pm. On weekdays when classes are not in session, the Support Center is open 8am-5pm. The Support Center closes for some holidays, on Saturdays and Sundays when classes are not in session, and on Saturdays and Sundays of holiday weekends.

  • Email support: Send mail to  ithelp@iu.edu .

    Allow one business day for a reply.

  • Mailing address: Address postal mail to:

    UITS Support Center
    IUPUI
    535 W. Michigan Street
    IT 129
    Indianapolis, IN 46202-5157

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Richmond

  • http://www.iue.edu/administration/it/helpdesk.shtml

  • Phone support: 765-973-8375, 24 hours a day, 7 days a week

  • Walk-in support:
    Information Technology Help Desk
    Hayes Hall 169
    Monday-Thursday 8am-7pm, Friday 8am-5pm

  • Email support: Send mail to  iueitsup@indiana.edu .

  • Mailing address: Address postal mail to:

    Information Technology Help Desk
    Hayes Hall Room 169
    Indiana University East
    2325 Chester Boulevard
    Richmond, IN 47374

Kokomo

  • http://www.iuk.edu/~kocser/

  • Phone support: 765-455-9315 (phone support 24 hours a day, 7 days a week)

  • Walk-up support:
    IUK Help Desk
    Library building, Information Commons
    Monday-Thursday 8am-9pm
    Friday 8am-5pm
    Saturday 12pm-5pm
    Sunday 1pm-5pm

  • Email support: Send mail to  kohelp@iuk.edu .

  • Mailing address: Address postal mail to:

    Information Technology Help Desk
    Indiana University Kokomo Library
    2300 S. Washington Street
    Kokomo, IN 46904

Gary

  • http://www.iun.edu/~help/

  • Phone support: 219-981-4357

  • Walk-in support:
    NW Help Desk
    Raintree 204
    Monday-Thursday 8am-5pm, Friday 8am-4pm

  • Email support: Send mail to  iunhelp@iun.edu .

  • Mailing address: Address postal mail to:

    IT Help Desk
    IU Northwest
    3400 Broadway
    Raintree, Room 204
    Gary, IN 46408

South Bend

  • http://www.iusb.edu/~sbit/helpdesk.shtml

  • Phone support: 574-520-5555

  • Walk-in support:
    IT Help Desk
    DW 1245
    Monday-Thursday 8am-8:30pm, Friday 8am-5pm

  • Email support: Send mail to  helpdesk@iusb.edu .

  • Mailing address: Address postal mail to:

    Information Technologies
    Wiekamp Hall 1245
    1700 Mishawaka Avenue
    South Bend, IN 46634

New Albany

  • http://it.ius.edu/ComputerServices/Help.cfm

  • Phone and walk-in support:
    IT Computer Services
    Monday-Friday 8am-5pm

    Students: Four staffed labs at
      Library 200
      Crestview 112
      Knobview 207
      and the Registration Support Lobby
    812-941-2123

    Faculty and staff: University Center South (US) room 212
    812-941-2447

    Lab staffing: http://it.ius.edu/ComputerServices/SCS/LabHours.cfm

  • Email support: Send mail to  helpdesk@ius.edu .

  • Mailing address: Address postal mail to:

    The Office of Information Technology
    University Center South (US), Room 155
    Indiana University Southeast
    4201 Grant Line Road
    New Albany, IN 47150

Columbus

  • http://www.iupuc.edu/departments/infotech/

  • Phone support: 812-314-8600

    Alternatively, you can contact the UITS Support Center in Indianapolis at 317-274-4357. See the Indianapolis section above for more details.

  • Walk-in support:
    IT Help Desk
    Room LC 1511
    Monday-Thursday 8am-8pm
    Friday 8am-5pm

  • Email support: Send mail to  techwork@indiana.edu .

  • Mailing address: Address postal mail to:

    IT Help Desk
    Indiana University-Purdue University Columbus
    4601 Central Avenue
    Columbus, IN 47203

Fort Wayne

  • http://www.its.ipfw.edu/support/

  • Phone support: 260-481-6030

  • Walk-in support:
    FW Help Desk
    Kettler Hall 206
    Monday-Friday 7:30am-11pm
    Saturday 8am-6pm
    Sunday noon-10pm

  • Email support: Send mail to  helpdesk@ipfw.edu .

  • Mailing address: Address postal mail to:

    FW Help Desk
    Kettler Hall 206
    2101 E. Coliseum Boulevard
    Fort Wayne, IN 46805

IU School of Medicine

Also see:

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Last modified on July 29, 2008.
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